Fachbereich
Kurse der PSI-Akademie
K 944 E 

Titel
Problem solving techniques
Beschreibung

Short description
In this seminar the participants gain confidence in dealing with conflicts.
Content

- Conflict diagnosis and identification of the core problem
- Solution-oriented approach
- Specific steps for conflict management


Goals
The participants
- recognise the dynamics of conflicts
- know and practise practical tools for conflict managment
- gain confidence in dealing with conflicts
Target audience

PSI employees at all levels and external participants.


Methods
- Keynote speech
- Individual and group exercises
- Discussion

Continuing / Advanced courses

Execution in
English

Requirements

None


Completion
Confirmation of participation

Venue
Villigen, PSI Education Center (building OSGA)

Duration
1 day - 08.30 a.m. - 04.30 p.m. (8 lessons)
Moderation
Andrea Munz
Kapuzinerweg 4a, 6006 Luzern
www.andreamunz.ch

Number of participants
Minimum 6 / Maximum 16

Catering
This course does not include meals. However, the staff restaurant OASE also provides external visitors with inexpensive and tasty menus.

For questions
Administration PSI Education Center, Tel. 056 310 24 00, bildungszentrum@psi.ch

Cancellation
see general terms and conditions
Vorkenntnisse / Vorbedingungen